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Q- How do I pay?

Our online store uses a PayPal payment gateway. Connect a credit card or bank account to your PayPal account to make a purchase.


Q- How do I receive my voucher?

The voucher will be sent to the email address of the person making the purchase as well as the recipient. If you created an account with Madam Viet your voucher should be under the 'downloads' heading. Click on the link to download it.


Q- How long will it take for my voucher to arrive?

Vouchers are generated and sent automatically upon purchase. Be patient though, it's a big file and might take some time depending on your internet connection and device. If your voucher has not been received after one hour, please contact us.


Q- I've downloaded the voucher, now what?

The voucher can be redeemed by giving the printed sheet to our staff. If you do not have a printer, you can present the voucher as an image on your phone. Whichever way you choose, please make sure the voucher number is clearly visible.


Q- Is it safe to buy online?

Our payments are very secure. Data is stored by PayPal only, one of the world's most trusted and secure online payment systems. Madam Viet uses SSL security to encrypt your information as it passes to PayPal.


Q- For how long will my voucher valid?

All our vouchers are valid for 6 months after purchase date. When you receive your voucher, the expiration date will be in the bottom right corner.